Returns and Exchanges

Port Royal Return & Exchange Policy

At Port Royal, every item is made to order—crafted just for you. Because of that, we’re not able to accept returns for size or style preference, so please double-check the size guide. If you ever need help picking a size, reach out at info@portroyalsupply.com — we’re happy to help.

Quality Guarantee

We stand behind the quality of every product we create. If your order arrives damaged, defective, or not as described, please contact us within 30 days of receiving your order at portroyalsurf@gmail.com with the following:

• Your order number

• A brief description of the issue

• Clear photos of the defect or damage

Once approved, we’ll happily replace the item at no additional cost.

Order Cancellations

Because production begins as soon as your order is placed, we are unable to cancel or modify orders once they have been submitted.

Incorrect Shipping Information

Port Royal is not responsible for orders shipped to incorrect addresses entered at checkout. Please double-check your address before finalizing your order.

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Thank you for supporting an independent brand committed to custom, quality goods. If you have any questions, we’re here to help—just reach out to our customer service team!