Returns and Exchanges
Port Royal Return & Exchange Policy
If you have any questions about fit, sizing, or product details, please reach out anytime — we’re always happy to help you find the right size.
We want you to be happy with your purchase. We currently offer exchanges for items that are unworn, unwashed, and undamaged, with original tags attached where applicable.
To request an exchange, please contact us within 30 days of receiving your order at portroyalsurf@gmail.com and include your order number, the item you’d like to exchange, and the size you need instead. Once your request is approved, we’ll provide the next steps.
Please note:
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Items must be unworn, unwashed, and undamaged.
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Items must be returned in original condition.
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Final sale items are not eligible for exchange.
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Shipping costs may not be refundable.
Quality Guarantee
We stand behind the quality of every product we create. If your order arrives damaged, defective, or not as described, please contact us within 30 days of receiving your order at portroyalsurf@gmail.com with the following:
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Your order number
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A brief description of the issue
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Clear photos of the defect or damage
Once approved, we’ll happily replace the item at no additional cost.
Order Cancellations
Because we begin production quickly after an order is placed, cancellations or changes may not always be possible. If you need to update or cancel your order, please contact us right away and we’ll review your request individually.
Incorrect Shipping Information
Port Royal is not responsible for orders shipped to incorrect addresses entered at checkout. Please double-check your address before finalizing your order.
Thank you for supporting an independent brand committed to custom, quality goods. If you have any questions, we’re here to help—just reach out to our customer service team!
